Refund Policy
Wedge Guys Returns - United States
Items purchased on WedgeGuys.com will be accepted for return. If the return is within the United States, Wedge Guys will supply a shipping label. For returns coming from outside of the United States, the customer is responsible for shipping charges. There will be a $3 restocking fee deducted from your refund.
Wedge Guys Returns - Outside the United States
For returns coming from outside of the United States, the customer is responsible for shipping charges. Contact support@wedgeguys.com for returns coming from outside the United States.
Return Shipping Address:
Wedge Guys
26735 W Commerce Drive
Unit 701
Volo, IL 60073
30-Day Satisfaction Guarantee
If you are not completely satisfied with a product, return it for a full credit or exchange. We give you 30 days from the shipping date. All returns must be new or unused. All returned grips are subject to a full quality inspection. If the returned grips are new and unused, you will receive a refund in the form of the original payment. Shipping fees are not subject to refund.
Return Instructions (United States Only)
Please have the following information ready:
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Email address linked to your order
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Valid order number from WedgeGuys.com
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Reason for return
You can locate your Wedge Guys order number in:
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Shipment confirmation email
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Original shipping label or packing list
Upon completion, a return label will be generated and emailed to you. Please note the tracking number so you have it for reference to track your return.
Wedge Guys will process your return within ten (10) business days of receiving the shipment. Pending completion of the above-described inspection(s), Wedge Guys will refund the price of the product returned.
Exchanges
To exchange an order, email support@wedgeguys.com. Within the email, include the following:
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Order Number
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What you are exchanging
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What you would like to exchange for
If the item you are receiving in exchange has a higher value than the item being returned, an invoice will be issued to cover the outstanding balance.
Cancellations
If you need to cancel an order, contact us or email Wedge Guys at support@wedgeguys.com. We will verify your order status and will make every effort to cancel the order. If your order has already shipped, it will not be cancellable. For non-cancellable orders, we ask that you follow the instructions above to return the items.
Items Damaged or Lost in Shipment
If your order was lost or damaged in shipment, we will refund or replace your order at no additional charge. Please contact us or email support@wedgeguys.com for assistance.
Returns from Third Party Retailers
Only items purchased directly from WedgeGuys.com with a valid order number may be returned. If you purchased a Wedge Guys product through another retailer, please contact the place of purchase for its return policy.
Have any questions?
If you have any questions, please contact us, or email us at support@wedgeguys.com