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Refund Policy

30-Day Satisfaction Guarantee

If you are not completely satisfied with a product, return it for a full credit or exchange – your choice. We give you 30 days from the shipping date. Some restrictions apply. Please contact customer service by emailing support@wedgeguys.com for more information or if you have any questions on the restrictions listed below.

Restrictions:

  • All items must be in NEW or UNUSED condition.

30-Day Price Protection

Buy with confidence. If you find a lower advertised price from an in-stock product, call or email us. We will match any verifiable price advertised as of the day you call. If you’ve already purchased from us and find a lower advertised price within 30 days, contact us and we’ll refund the difference upon verification.

Warranties

Wedge Guys Limited Warranty

Wedge Guys LLC warrants all Wedge Guys branded products to be free from manufacturing defects for 1 year from date of purchase, and will repair or replace those defective products with the same product or a similar product of equal or greater function or value at Wedge Guys LLC’s discretion

Other Manufacturers’ Warranties

Wedge Guys extends to its customers any manufacturer’s warranty on merchandise purchased, but otherwise makes no warranty, expressed or implied, as to the merchantability of fitness for any particular purpose of merchandise in this catalog. Warranty information may be found on the other manufacturers respective websites.

In order to return an item you purchased, you must pay for return shipping.  Please provide your name, the order number on the receipt, reason for return and the best way to contact you. We will provide instructions on how to send your return. Return shipping labels will only be issued due to an error by Wedge Guys LLC on an order or a defective product. Any refund will be issued to the original method of payment or the account that was used to purchase the merchandise. All return shipping charges must be prepaid (CODs will not be accepted).

Please contact us prior to returning any products for warranty, 30-day satisfaction guarantee or defective consideration. Items approved for return that are beyond the 30-day guarantee are subject to a 15% restocking fee.

Shortages or Damaged Goods

If an item arrives damaged, save the shipping carton and email us at support@wedgeguys.com. We will provide the appropriate procedures to ensure that your claim with the carrier can be processed effectively.

FAQ

How do I return an item?

In order to properly process and expedite your return, please follow these instructions:

  1. E-mail support@wedgeguys.com.  Let us know your order number and reason for return. You will find your order number in your email.
  2. Re-pack your return in a sturdy shipping carton (we recommend saving the carton your product arrived in using indestructible packing tape. Please pack it in the original manufacturers packaging when possible with all included instructions, tags, etc. All returns need to include original packaging and all related hardware.
  3. Send your return to:Wedge Guys LLC
    Attn: Returns (your order #)
    26735 W Commerce Drive Unit 701
    Volo, IL 60073

Make sure to keep a record of the returning shipment and tracking numbers. Wedge Guys cannot be responsible for the returned items until we have signed for the packages.

Unless otherwise specified, you are responsible for return shipping charges. Wedge Guys also cannot be held responsible for any items lost or damaged in shipping.

Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be one month. Wedge Guys does not accept COD shipments.

My order was damaged in shipment.

All items that are shipped out from Wedge Guys LLC are in new and unused condition. Please inspect the package at delivery if possible. If a package is delivered to you in person or “driver released” in damaged condition, you have the option of refusing delivery of the package. If you do receive a damaged package, please email Wedge Guys at support@wedgeguys.com. We generally replace damaged merchandise right away, and we will contact the delivery company and file a damage claim. Wedge Guys will arrange for the delivery company to pick up the damaged package or issue a Return shipping label to return it. Please save all boxes and packing material for inspection by the freight carrier.

We want this to be as painless as possible, and we are experienced in resolving damage claims.

I received the wrong item.

Please email us at support@wedgeguys.com regarding any mistakes on your order. We need to hear about problems as quickly as possible – it helps us maintain accurate inventory for all our customers.

Our Mistake

You gave us a correct part number and we made a mistake:

  • If an item is missing, make sure and finish checking your order before calling. Inspect packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material.
  • Let us know which item(s) you received incorrectly or were missing. We will review the situation with you, and find the simplest, fastest way to resolve our mistake.
  • We will issue a Return shipping label on any mis-shipped items that are our responsibility.

Your Mistake

You placed an order by mistake or no longer need the item ordered.

  • Email us at support@wedgeguys.com with the order number and the items no longer needed.
  • Wedge Guys will work with you to provide resolution and answer any questions you may have.
  • Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance.
  • Please be aware that we cannot be responsible for returned parts until there is Wedge Guys confirmation signature with the carrier.
  • Parts should be packed in original packaging whenever possible.
  • We will issue credit for the item(s) being returned. We do not refund the original shipping charges.
  • You are responsible for paying return freight on returns that are not the responsibility of Wedge Guys LLC

Disclaimer

We bring you the best prices we can; as such, offers are subject to change without notice. Prices on our web site supersede all previously published prices and may be superseded by future website prices. We cannot accept liability for graphic errors, incorrect specifications, or grammatical inaccuracies. We reserve the right to refuse service to anyone. Wedge Guys LLC shall be in no way responsible for the improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise, including use of safety equipment, and the seeking of appropriate training.